Whether you purchased your jewelry at our store or not, we gladly offer complimentary cleanings and inspections for your treasured pieces. Using high-powered microscopes, our experienced sales team will carefully inspect your piece of jewelry to check for weak prongs, loose or missing stones, and general wear. We also utilize the appropriate equipment for thoroughly cleaning your jewelry— including an ultrasonic cleaner, an ionic cleaner, a steam cleaner, and an array of polishing cloths, cleaning solutions, and solvents. We will get your piece shining like new at no cost to you.
We gladly offer free estimates if you are looking intohaving jewelry repair or custom work done— taking into consideration all labor and materials projected to complete your request. There is no obligation to you whether you decide to proceed with having the work done or not.
As one of our most popular services, we offer all manner of ring sizing to our clients. Whether you need your ring permanently sized up or down, or prefer a semi-permanent ring sizing solution such as a ring guard or “speed bumps,” we can expertly handle that for you. Keep in mind, each ring sizing request presents a unique challenge based on the ring’s structure, the type of materials used, and the amount of materials used; therefore we ask that you bring in your piece for us to inspect before we can present you with an accurate estimate for the work (see Free Estimates.)
If you can dream it, we can create it. If you have a unique jewelry piece in mind, our expert team will work with you one-on-one —through each step of the process— to make your idea become a reality. Our trusted network of master craftsmen and jewelry artisans, in conjunction with some of the most technologically advanced jewelry imaging available, makes it easy for you to design your unique jewelry piece. For additional information on incorporating heirloom diamonds and gemstones into your custom design, see Remounting.
Whether you would like to create something new from your old, unworn, out-of-style jewelry, or you’ve inherited a beautiful heirloom gemstone and would like to have it set into a modern design, we would love to help you create a jewelry piece that you will be excited to wear. With our in-store gem imaging, we are able to carefully study the tiny details that are unique to your gemstones, as well as help you design the mounting that is perfect for you (see Custom Designs.)
The delicate fibers that hold together your favorite strand of pearls inevitably weaken and deteriorate over time. It is imperative that you have your pearls restrung periodically, especially if the cord is showing signs of wear. Bring us your pearls to have them cleaned, restrung, and perhaps give them a little extra love by updating your clasp. Prices are calculated by length.
We can service nearly any jewelry item that needs repair, maintenance, or altering of any kind, including the following:
We replace watch batteries for all makes and models of watches. Come in and have your battery replaced while you wait— it only takes a couple of minutes! We charge $10 (no tax) for battery replacements.
If you own a Tag Heuer watch, the manufacturer recommends having your timepiece pressure tested every time the “seal is broken” (ie: when the battery is replaced). This ensures that your watch will remain waterproof under the manufacturer’s specifications. The cost for this test is $25.
We can service nearly any watch that needs repair, maintenance, or altering of any kind, including the following: Adding or removing links
We gladly offer free estimates on all watch repairs (price of postage not included). For all watches purchased at our store and still under warranty, postage charges will be waived. Once you receive your estimate, there is no obligation to you whether you decide to proceed with the repair or not.
Engraving a piece of jewelry is a wonderful way to add a personal touch. We are able to engrave charms, lockets, the insides of rings and wedding bands, the backs of pendants, and any jewelry pieces specially made for engraving. Engraving prices are $5 for the first line of engraving and $3 for each additional line for jewelry purchased in store or online*. Complimentary engraving is included with the purchase of a wedding band here at our store.
With our state-of-the-art computerized engraving machine, we are able to engrave on nearly any surface including silver, pewter, crystal, aluminum, and even leather. You can choose from our wide selection of beautiful, high-quality gifts to be meticulously engraved for personalization and posterity. Engraving prices are $5 for the first line of engraving and $3 for each additional line for items purchased in store or online*. Please contact us for additional information about ordering and engraving corporate gifts!
*We also offer engraving on items purchased elsewhere. "Outside" engraving prices are $10 for the first line of engraving and $5 for each additional line. We do not accept outside engraving the months of November, December, and May due to the high volume of gifts purchesed in house that require engraving.
Additionally, we have the ability to engrave nearly any logo, line image, or special insignia that you might want. Even if you only have an idea for a logo or image, our engraving team canmake it happen for you. We ask that you send us your camera-ready artwork (black and white only, high-resolution preferred) via email, disk, or jump drive. Or you can bring in a printed copy of the image for us to scan into our engraving system.
Each diamond jewelry purchase made at our store comes complete with a free appraisal, which can be used when obtaining jewelry insurance. Free appraisals on all other jewelry merchandise purchased at our store are available upon request.
For jewelry pieces not purchased at our store, we offer monthly appraisal events. We recommend that you call to make an appointment with our appraiser, or drop off your pieces prior to the event date. We charge $85 for the appraisal of the first piece and $65 for the appraisal of each additional piece.
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