SERVICES & REPAIRS

Jewelry Services

Free Cleanings and Inspections

Whether you purchased your jewelry at our store or not, we gladly offer complimentary cleanings and inspections for your treasured pieces. Using high-powered microscopes, our experienced sales team will carefully inspect your piece of jewelry to check for weak prongs, loose or missing stones, and general wear. We also utilize the appropriate equipment for thoroughly cleaning your jewelry— including an ultrasonic cleaner, an ionic cleaner, a steam cleaner, and an array of polishing cloths, cleaning solutions, and solvents. We will get your piece shining like new at no cost to you.

 

Free Estimates

We gladly offer free estimates if you are looking intohaving jewelry repair or custom work done— taking into consideration all labor and materials projected to complete your request. There is no obligation to you whether you decide to proceed with having the work done or not.

 

Ring Resizing

As one of our most popular services, we offer all manner of ring sizing to our clients. Whether you need your ring permanently sized up or down, or prefer a semi-permanent ring sizing solution such as a ring guard or “speed bumps,” we can expertly handle that for you. Keep in mind, each ring sizing request presents a unique challenge based on the ring’s structure, the type of materials used, and the amount of materials used; therefore we ask that you bring in your piece for us to inspect before we can present you with an accurate estimate for the work (see Free Estimates.)

 

Custom Designs

If you can dream it, we can create it. If you have a unique jewelry piece in mind, our expert team will work with you one-on-one —through each step of the process— to make your idea become a reality. Our trusted network of master craftsmen and jewelry artisans, in conjunction with some of the most technologically advanced jewelry imaging available, makes it easy for you to design your unique jewelry piece. For additional information on incorporating heirloom diamonds and gemstones into your custom design, see Remounting.

 

Remounting

Whether you would like to create something new from your old, unworn, out-of-style jewelry, or you’ve inherited a beautiful heirloom gemstone and would like to have it set into a modern design, we would love to help you create a jewelry piece that you will be excited to wear. With our in-store gem imaging, we are able to carefully study the tiny details that are unique to your gemstones, as well as help you design the mounting that is perfect for you (see Custom Designs.)

 

Pearl Re-Stringing

The delicate fibers that hold together your favorite strand of pearls inevitably weaken and deteriorate over time. It is imperative that you have your pearls restrung periodically, especially if the cord is showing signs of wear. Bring us your pearls to have them cleaned, restrung, and perhaps give them a little extra love by updating your clasp. Prices are calculated by length.

 

General Repairs

We can service nearly any jewelry item that needs repair, maintenance, or altering of any kind, including the following:

  • Chain repair (including shortening, lengthening, and knot removal)
  • Clasp replacement
  • Stone setting
  • Ring soldering
  • Prong re-tipping
  • Rhodium plating
  • Earring back replacement
  • Jewelry tumbling
  • Buffing and polishing
  • Emergency ring removal

Watch Services

Battery Replacement

We replace watch batteries for all makes and models of watches. Come in and have your battery replaced while you wait— it only takes a couple of minutes! We charge $8 (no tax) for battery replacements.

 

Pressure Testing

If you own a Tag Heuer watch, the manufacturer recommends having your timepiece pressure tested every time the “seal is broken” (ie: when the battery is replaced). This ensures that your watch will remain waterproof under the manufacturer’s specifications. The cost for this test is $25.

 

General Repairs

We can service nearly any watch that needs repair, maintenance, or altering of any kind, including the following: Adding or removing links

  • Spring bar and pin replacement/repair
  • Clasp replacement/repair
  • Band replacement/repair
  • Crystal replacement
  • Watch stem and crown replacement
  • Movement replacement/repair

 

Free Estimates

We gladly offer free estimates on all watch repairs (price of postage not included). For all watches purchased at our store and still under warranty, postage charges will be waived. Once you receive your estimate, there is no obligation to you whether you decide to proceed with the repair or not.

 

Engraving

Jewelry Engraving

Engraving a piece of jewelry is a wonderful way to add a personal touch. We are able to engrave charms, lockets, the insides of rings and wedding bands, the backs of pendants, and any jewelry pieces specially made for engraving. Engraving prices are $5 for the first line of engraving and $3 for each additional line for jewelry purchased in store or online*. Complimentary engraving is included with the purchase of a wedding band here at our store.

 

Gift Engraving

With our state-of-the-art computerized engraving machine, we are able to engrave on nearly any surface including silver, pewter, crystal, aluminum, and even leather. You can choose from our wide selection of beautiful, high-quality gifts to be meticulously engraved for personalization and posterity. Engraving prices are $5 for the first line of engraving and $3 for each additional line for items purchased in store or online*. Please contact us for additional information about ordering and engraving corporate gifts!

*We also offer engraving on items purchased elsewhere. "Outside" engraving prices are $10 for the first line of engraving and $5 for each additional line.

 

Custom Designs

Additionally, we have the ability to engrave nearly any logo, line image, or special insignia that you might want. Even if you only have an idea for a logo or image, our engraving team canmake it happen for you. We ask that you send us your camera-ready artwork (black and white only, high-resolution preferred) via email, disk, or jump drive. Or you can bring in a printed copy of the image for us to scan into our engraving system.

 

Free Appraisals

Each diamond jewelry purchase made at our store comes complete with a free appraisal, which can be used when obtaining jewelry insurance. Free appraisals on all other jewelry merchandise purchased at our store are available upon request.

 

Appraisal Events

For jewelry pieces not purchased at our store, we offer monthly appraisal events. We recommend that you call to make an appointment with our appraiser, or drop off your pieces prior to the event date. We charge $75 for the appraisal of the first piece and $45 for the appraisal of each additional piece.

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