Hudson Poole Jewelers Customer Service
Articles are accepted for credit or exchange in the U.S. if returned in saleable condition within 30 days, accompanied by a sales receipt. Returns may be brought to our Greensboro Avenue location.
A refund will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit. To return or exchange your gift selection, please follow the instructions included with your package.
Returns may be sent to our Greenboro location at: Hudson-Poole Jewelers 1111 Greensboro Avenue Tuscaloosa, AL 35401.
If you have any questions, please contact us at 205-752-5535. We're available 9:00AM-5:00PM CST Monday-Friday, and 10:00AM-4:00PM CST Saturday.
Our web server automatically recognizes the visitor's domain name (not the email address) and records the visitor's browser and platform type (e.g., Internet Explorer browser on a Microsoft operating system).
When a visitor gives us their email address, or sends us email correspondence, we retain their email address. We do not share our email lists with third parties for marketing purposes. We use email addresses to communicate with you regarding your orders and other matters regarding transactions between us or your customer relationship with us. We may also use your email address to share information about Hudson-Poole products and services that may be of interest to you. You may opt-out of receiving such promotional messages from us at any time. If we do send you a promotional email, you will be given the opportunity to decline receiving similar emails in the future.
We retain information provided by our visitor, such as registration information, transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) and contact information (e.g., name, address, phone number).
On request with verification, we will give the visitor a reminder with unique identifier information such as customer username and password.
If you request a catalogue to be mailed to your postal address, you will be placed on our mailing list and you will receive periodic mailings from us.
Visitors who give us their telephone numbers online will receive telephone contact from our representatives regarding orders or requests they have placed online. You may be contacted by one of our representatives conducting research with regard to your satisfaction with our service. Your participation is voluntary and you may opt-out at any time.
Hudson-Poole does not have arrangements with any ad server companies for this website.
We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our website server. All other data transfer is conducted through a secure phone line.
Bridal and Gift Registry Customers
Hudson-Poole offers customers the ability to create an online bridal registry or wishlist. If you choose to create one, the registry/wishlist will be public and accessible through our registry search functionality.
Children's Online Privacy
The Children's Online Privacy Protection Act took effect April 21, 2000, and pertains to websites directed toward children under 13 years of age. HudsonPoole.com does not collect information on any person under 13 years. We ask that children do not submit information to us without the consent of a parent or guardian.
If required by law, court order or in the good faith belief that disclosure is otherwise advisable, we may disclose your information.
All prices are listed in U.S. dollars.
With respect to items sold by Hudson Poole, we cannot confirm the price of an item until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
This policy was last updated April 3, 2009.